Salon Policy

We’re dedicated to providing exceptional service and ensuring you leave feeling delighted with your hair. Please review our policy below to understand how we handle services and client satisfaction:

                                                                   Service Guarantee

Our goal is to make sure you are completely satisfied with your hair. If you are not happy with your service, please let us know within 3 days of your appointment. We are committed to working with you to achieve the results you desire.

                                                                     No Refund Policy

Please note that we do not offer refunds for services rendered. However, your satisfaction is our top priority. If you have any concerns or are unhappy with the outcome, we are more than willing to make adjustments or provide additional services to correct or enhance the result.

                                                                    Adjustment Requests

To ensure the best possible outcome, please contact us within 3 days of your appointment if you need any adjustments. We will arrange a follow-up appointment to address any concerns you may have.
                                                                        Communication

Clear communication is essential for achieving the desired results. Please discuss your expectations and preferences with your stylist before starting your service. This helps us understand your vision and work towards meeting your needs.

                                                               No-Shows and Cancellations

We request at least 24 hours’ notice for cancellations or rescheduling. No-shows or late cancellations may incur a fee as outlined in our cancellation policy.

No Shows are responsible for 100% of the amount scheduled, and will be charged.

Late cancellations will be charged 50% of amount scheduled.

Thank you for choosing The Formula Salon & Spa. We look forward to making you look and feel your best!

If you have any questions or need further clarification about our policies, please don’t hesitate to ask.